Vibrant Return Policy
Your satisfaction (wink, wink) is very important to us. If there is any issue or defect with a product you’ve received, please contact our customer service by calling 720-642-VIBE, emailing firstname.lastname@example.org or chatting with us right down there in the lower right corner of your screen. Our Vibrant Concierge will ask for you order number, the product you would like to return, and reason for the return.
Unfortunately, apart from manufacturer defects, broken pieces, or missing parts, we are unable to take any returns based on personal preferences.
We do our best to make sure your products arrive in working form but we do understand that things happen. If something has arrived with a malfunction or flaw, we will ask you to provide a picture so that we can make sure it’s not something we’re seeing repeatedly from that product or manufacturer. We will typically offer a store credit or to replace your toy based on the circumstance if we are contacted within 30 days of receipt of the product.
Please do not send any products back to Vibrant unless explicitly asked to by your Vibrant concierge.
If your order has shipped, we are unable to cancel it and therefore will not be able to issue a return or refund. We are also unable to accept returns or issue refunds of gift cards.